Refund & Cancellation Policy
Last updated: 10 September 2026
This policy covers purchases of Sarkari Exam Typing licences through our website, including licences used in the Windows app. Sarkari Exam Typing is owned by Nitin Mathuria, who works with the team to operate the service from Sawai Madhopur, Rajasthan, India.
1. Digital product, immediate delivery
We sell access to digital practice content for a fixed period or with a Lifetime plan. Access is activated after payment confirmation, and an activation key is provided for sign-in. There is no physical shipment or return-shipping charge. We do not offer change-of-mind refunds after activation, but immediate delivery does not remove the rights in Section 2. We provide a fixed free tier — five passages in each language, every English lesson and the first lesson in each other layout — so you can judge the Platform properly before you buy. It needs no account, and it does not expire.
2. When we do refund
We will investigate refund requests and provide refunds required in these cases:
- Duplicate payment: you were charged more than once for the same order.
- Failed or late delivery: your payment succeeded but the promised access was not supplied, subject to any applicable legal exception for events beyond our control.
- Wrong charge: a verified billing error on our side.
- Deficient or misdescribed service: the paid service is defective, deficient, or does not provide the features or access advertised or agreed at purchase.
- Any refund required by applicable Indian consumer law or by a valid dispute/chargeback outcome.
3. When we do not refund
The following are not, on their own, grounds for a change-of-mind refund. They do not override Section 2 or your statutory rights:
- Change of mind after access has been activated.
- Not using the subscription during its validity period.
- Not qualifying in an actual government exam.
- Issues caused by your own device, internet, or incorrect keyboard/font setup, where the service otherwise works.
- Termination for an established serious breach of our Terms, subject to any refund required by law and your right to challenge the decision.
4. Cancellation and renewal
Plans are one-time purchases and do not auto-renew, so there is nothing to cancel to stop future charges — no card is stored for automatic billing. You can stop using the service at any time. Ending use does not refund the current active period.
5. How to request a refund
Email support@sarkariexamtyping.com, preferably from the address used at purchase, with your order reference and the problem. Reporting an issue within seven days helps us investigate promptly; this is not a cutoff for a valid claim or any statutory remedy. If you cannot access the purchase email, tell us so we can arrange another way to verify the purchase. Do not send an activation key, OTP, full card number or government ID document.
Approved refunds are returned to the original payment method through the provider used for your purchase, currently Cashfree. The expected credit time is usually 5–10 business days after processing, subject to the provider and your bank. Ask us for the refund reference if it has not arrived. A bank or payment-provider dispute remains available where applicable.
6. Grievances
If you are not satisfied with our decision, contact our Grievance Officer, Nitin Mathuria, at grievance@sarkariexamtyping.com. We will acknowledge consumer complaints within 48 hours, give you a complaint reference, and resolve them within one month of receipt. You can also approach the National Consumer Helpline or a competent consumer commission. Nothing in this policy limits your rights under Indian law.